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FAQ 1

FAQ

General Information

What time are check-in and check-out?

Check-in is available starting at 3:00 p.m., and check-out must be completed by 11:00 a.m.

What are the reception hours?

The front desk is always open

What languages are spoken at the front desk?

The reception staff speak Italian, English, French, and Spanish.

Where is Imperiale Suites Castello located, and how can we reach it?

Imperiale Suites Castello is located at Piazza Castello 5. It is easily accessible by car, train, and major public transportation.

Is there parking available at Imperiale Suites Castello?

Yes, Imperiale Suites Castello offers paid parking at Buonaparte Parking, located at Via Giacomo Puccini 5.

Does Imperiale Suites Castello have an elevator?

Yes, Imperiale Suites Castello has an elevator.

What accessibility features does Imperiale Suites Castello offer?

Imperiale Suites Castello does not have facilities or spaces accessible to guests with limited mobility. For specific needs, we recommend contacting the front desk.

Is Wi-Fi available?

Yes, free Wi-Fi is available throughout the property.

Are pets allowed?

Pets are allowed. Any conditions or additional fees will be communicated at the time of booking.

Do you provide a luggage storage service?

Yes, luggage storage is available before check-in and after check-out.

What amenities are available in the rooms?

The rooms are equipped with air conditioning, a TV, free Wi-Fi, a private bathroom, complimentary toiletries, a coffee machine and coffee pods, a kettle, a safe, an iron, and other amenities to ensure a pleasant stay.

Is there a tourist tax?

Yes, the tourist tax is levied in accordance with current municipal regulations.

Which credit cards are accepted for payment?

We accept major credit and debit cards, including Visa, Mastercard, and American Express.

Check-in / Check-out

How does check-in work at Imperiale Suites Castello?

Upon arrival, you will be asked to present a valid form of identification and, if applicable, pay the balance for your stay.

Is early check-in possible?

Early check-in is subject to availability and must be requested in advance.

Is late check-out possible?

Late check-out is available upon request and subject to the property's availability. Additional fees may apply.

What are the reception hours?

The front desk is always open.

Facilities and Services

Is there a shuttle service to and from Imperiale Suites Castello?

The shuttle service is available for a fee. For more information, please contact the front desk.

Are children allowed Imperiale Suites Castello?

Yes, children are welcome.

Rooms

Are baby cribs and cots available?

Yes, cribs and cots are available upon request and subject to availability.

Do you have accessible rooms?

We do not have accessible rooms. We recommend that you contact us before booking to check availability.

Breakfast

Is breakfast included?

Breakfast is not included.

Activities, Experiences, and Events

Does Imperiale Suites Castello have a concierge service?

Yes, our staff is available to provide tourist information, make reservations, and offer suggestions about the area.

Do you arrange tours and excursions in the surrounding area?

We can provide information and assistance with booking activities, guided tours, and excursions.

Payment and cancellations

What are the cancellation terms?

Cancellation policies vary depending on the rate you booked. Please check the details in your booking confirmation.